Privacy Policy

Last updated: [06/09/26]

1. Introduction

Indur ("we", "us", "our") operates the website indur.co.uk and the associated software-as-a-service platform (together, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, regardless of where in the world you access it from.

We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and, where applicable, the California Consumer Privacy Act (CCPA) and other regional privacy laws.

If you do not agree with this policy, please do not use the Service.

2. Data Controller

Indur is the data controller responsible for your personal data.

Contact email: lewismarsden.indur@gmail.com

If you have any questions about this Privacy Policy or our data practices, please contact us at the email above.

3. Information We Collect

3.1 Information You Provide to Us

Account information: name, email address, username, password (stored in hashed/encrypted form), and any profile details you choose to add.
Payment information: billing name, billing address, and payment details. Full card details are processed directly by our third-party payment processor(s) (see Section 5) — we do not store full card numbers on our own servers.
Communications: information you provide when you contact us for support, feedback, or other inquiries.
User content: any data, files, or content you upload or create while using the Service.

3.2 Information Collected Automatically

Usage data: pages visited, features used, time spent, click patterns, and referring/exit pages.
Device and technical data: IP address, browser type and version, operating system, device identifiers, and general location (derived from IP address).
Cookies and similar technologies: see Section 6 (Cookies).

3.3 Information from Third Parties

We may receive information about you from third-party services you connect to the Service (e.g., single sign-on providers) or from analytics and payment processors described in Section 5.

4. How We Use Your Information

We use your information to:

Create and manage your account;
Provide, operate, and maintain the Service;
Process payments and manage subscriptions/billing;
Communicate with you, including sending service updates, security alerts, and support responses;
Send marketing communications where you have opted in (you may unsubscribe at any time);
Monitor and analyze usage to improve the Service;
Detect, prevent, and address technical issues, fraud, or abuse;
Comply with legal obligations.

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

Payment processors (e.g., Stripe) to process transactions and manage subscriptions.
Analytics providers (e.g., Google Analytics or similar) to help us understand how the Service is used.
Email/marketing platforms to send account-related and, where consented to, marketing communications.
Hosting and infrastructure providers who store and process data on our behalf.
Professional advisors (e.g., lawyers, accountants) where necessary.
Regulators or law enforcement where required by law, or to protect our rights, users, or the public.
A successor entity in the event of a merger, acquisition, or sale of assets.

All third parties are required to handle your data securely and only for the purposes we specify.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, remember your preferences, and analyze usage. You can control cookies through your browser settings and, where applicable, through a cookie consent tool on our website. Disabling certain cookies may affect the functionality of the Service.

7. International Data Transfers

As we serve users globally, your information may be transferred to and processed in countries outside your own, including outside the UK/European Economic Area (EEA). Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or equivalent legal mechanisms to protect your data.

8. Data Retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is generally retained for the duration of your account plus a reasonable period afterward, unless a longer retention period is required by law.

9. Data Security

We implement appropriate technical and organizational measures (such as encryption, access controls, and secure hosting) to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you;
Correct inaccurate or incomplete data;
Request deletion of your data;
Object to or restrict certain processing;
Request data portability;
Withdraw consent at any time (where processing is based on consent);
Lodge a complaint with a supervisory authority (e.g., the UK Information Commissioner's Office, or your local data protection authority).

California residents: You have rights under the CCPA/CPRA, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the "sale" or "sharing" of personal information (Indur does not sell personal information).

To exercise any of these rights, contact us at lewismarsden.indur@gmail.com.

11. Children's Privacy

The Service is not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Third-Party Links and Services

The Service may contain links to third-party websites or integrate third-party tools. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last updated" date, and, where changes are material, provide additional notice (e.g., by email or in-app notification).

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: lewismarsden.indur@gmail.com Website: https://www.indur.co.uk